How does Sonic use technology in service delivery?

Sonic utilizes technology primarily to enhance efficiency in service delivery, particularly in the areas of taking orders and processing payments. This integration of technology allows for a streamlined ordering process, enabling customers to place orders quickly and accurately, often through digital platforms or kiosks. By using tablets or mobile devices, carhops can communicate orders to the kitchen more effectively and facilitate faster service.

Additionally, processing payments through digital means not only speeds up the checkout process but also improves accuracy, reducing the likelihood of human error that can occur with manual transactions. This technological approach ultimately leads to a better customer experience, as patrons enjoy shorter wait times and more seamless interactions.

Though other options might touch upon technology's role in areas like employee monitoring or marketing, they do not capture the primary impact on service efficiency and customer engagement that is realized through order-taking and payment processing.