How quickly should you check back after a guest receives their order?

Checking back with a guest after they receive their order is an important part of providing excellent customer service at Sonic. The correct time frame for this follow-up is generally within three minutes.

This timing is crucial for several reasons. First, it allows the guest sufficient time to assess their order, ensuring that everything is correct and meets their expectations. Waiting too long could lead to the guest losing interest or experiencing discomfort if they find an issue with their order.

Furthermore, a three-minute check-in creates an opportunity for the staff to demonstrate attentiveness and care for the customer's experience. It shows that the team is proactive in addressing any potential concerns and reinforces the bond between the customer and the establishment. Overall, this timeframe aligns well with the goal of enhancing customer satisfaction and maintaining a high level of service in the fast-paced environment typical of a Sonic carhop.