If the food is placed on the carhop tray at the same time the switchboard goes off, what should be your first priority?

When the food is placed on the carhop tray at the same time the switchboard goes off, the priority should be delivering food to the guest. This action is crucial because the customer is already waiting for their order, and timely service enhances customer satisfaction. Ensuring that the food reaches the guest promptly demonstrates professionalism and attentiveness to their needs.

While managing the switchboard call and attending to other duties is important for overall service efficiency, it is essential to prioritize direct customer engagement. Fulfilling the immediate need of delivering the food respects the customer’s experience and encourages a positive interaction with the service. In a fast-paced environment like Sonic, maintaining this commitment to customer service is vital.