What can help a Carhop to effectively upsell items?

Recalling promotional knowledge assists a Carhop in effectively upselling items because it enables them to provide customers with relevant information about specials, limited-time offers, or popular products. By being knowledgeable about promotions, the Carhop can suggest items that appeal to customer preferences, leading to an improved dining experience and potentially increasing sales.

Using promotional knowledge allows the Carhop to highlight specific menu items that are currently on sale or have additional value, which can entice customers to try something new or enhance their orders. This proactive approach is more effective than waiting for customers to inquire or suggesting items that do not relate to their order, as it shows attentiveness to customer wants and helps create a positive interaction.