What defines a critically late ticket at Sonic?

A critically late ticket at Sonic is defined as one that exceeds 5 minutes. This standard is important for maintaining operational efficiency and ensuring customer satisfaction. When a ticket goes beyond this time frame, it indicates that the service is not meeting the expected speed, which can negatively impact the customer experience. Timeliness is crucial in the fast-food industry, where customers expect quick service; thus, monitoring and defining critically late tickets helps staff focus on improving service speed and addressing delays effectively. Other distinctions, such as a ticket exceeding 3 minutes, do not classify it as critically late, highlighting the importance of adhering to the 5-minute benchmark for timely service.