What did Troy Smith believe every guest was worth?

Prepare for the Sonic Carhop Masters Test. Use flashcards and multiple choice questions, each question offers hints and guidance. Ace your test!

Troy Smith believed that every guest was worth a mint, which signifies a gesture of appreciation and value towards the customer's experience. This notion reflects an understanding that customers are not just transactional entities; they are individuals deserving of recognition and gratitude for choosing Sonic. By associating the worth of a guest with a mint, Smith emphasized the importance of making customers feel valued and special through small gestures that enhance their overall experience. This practice is in alignment with creating a welcoming and attentive atmosphere, often translating into customer loyalty and positive word-of-mouth—vital components of a successful service-oriented business like Sonic. The other options, while they pertain to gestures of appreciation, do not resonate with the same level of symbolism attributed to a mint in conveying simple yet impactful customer appreciation.

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