What effect does smiling have when taking an order over the switchboard?

Smiling while taking an order over the switchboard has a significant effect on the perception of your voice. When a person smiles, it naturally influences the tone and warmth of their voice, making it sound more inviting and friendly. This friendly demeanor can enhance the overall customer experience, encouraging customers to feel more at ease and engaged during the ordering process.

In customer service, where communication is primarily verbal, conveying friendliness can foster a positive interaction, leading to a better relationship with the customer. This is particularly important in fast-paced environments like a drive-in restaurant, where a positive tone can create a pleasant atmosphere and may even influence repeat business.

Other choices, while associated with positive interactions, do not directly relate to the primary benefit of smiling during the order-taking process.