What is the goal time for delivering food to guests?

The goal time for delivering food to guests is established to ensure that customers receive their orders quickly and efficiently, enhancing their overall experience. A target of under 3:30 minutes strikes a balance between speed and maintaining the quality of service. It allows carhops to manage a reasonable pace while ensuring each order is accurate and freshly prepared. Setting the goal at this time helps Sonic maintain a competitive edge in the fast-food industry, meeting customer expectations for prompt service without compromising the quality of the food. This timeframe reflects an understanding of operational efficiency and customer satisfaction, which are critical for success in the quick-service restaurant environment.