What should a Carhop do upon delivering food to a customer?

Prepare for the Sonic Carhop Masters Test. Use flashcards and multiple choice questions, each question offers hints and guidance. Ace your test!

A Carhop should confirm the order and ask if the customer needs any additional assistance because this practice enhances customer service and ensures that the order is accurate. By confirming the order, the Carhop demonstrates attentiveness and helps to build trust with the customer, minimizing the likelihood of errors. Additionally, offering further assistance shows a commitment to customer satisfaction, making the dining experience more enjoyable. This proactive approach encourages interaction and can provide the opportunity for the customer to express any further requests or feedback.

The other options do not prioritize customer engagement or service quality. Simply walking away without saying anything can lead to customer feelings of neglect. Leaving food on the table might not confirm that the order is correct or that the customer is satisfied. Waiting for the customer to request their order creates a passive interaction that may not adequately address customer needs. Thus, confirming the order and offering help creates a positive, proactive atmosphere for the customer, aligning with the fundamental principles of excellent service.

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