What should a carhop do if a drink order gets mixed up?

The most appropriate action for a carhop when a drink order gets mixed up is to promptly correct the order. This approach demonstrates excellent customer service and attention to detail, ensuring that the customer receives exactly what they ordered. Quick resolution of mistakes helps maintain customer satisfaction and encourages repeat business. Additionally, addressing the issue directly without delay can enhance the efficiency of operations and foster a positive dining experience.

Ensuring that customers are happy with their orders is vital in a fast-paced environment like Sonic, where the focus is on providing timely service. By correcting the mistake immediately, the carhop not only resolves the problem but also shows the guest that their satisfaction is a priority. Taking ownership of the situation and acting swiftly contributes to a more professional image of the service team.