What should be done if a ticket is identified as critically late?

Preparing the ticket immediately when it is identified as critically late is essential because it demonstrates a commitment to customer service and satisfaction. When a ticket is late, it indicates that the order may not have been fulfilled within the expected time frame, potentially leading to customer dissatisfaction. By prioritizing the completion of the order, you can minimize any inconvenience to the guest and ensure they receive their meal as quickly as possible.

This action not only helps to restore the customer’s experience but also reflects positively on the establishment’s reliability and responsiveness. Ensuring that the order is addressed promptly can help maintain customer loyalty and improve overall service ratings.