What should Carhops ensure about their orders before delivery?

Carhops should prioritize ensuring that the order is accurate and complete before delivery because this directly impacts customer satisfaction and trust. An accurate order means that all items requested by the customer are included, prepared correctly, and presented as expected. This not only fulfills the customer's expectations but also helps prevent any potential complaints or frustrations that could arise from missing or incorrect items. Ensuring completeness is equally important; if an order is missing items, it can lead to dissatisfaction that affects the overall dining experience.

While the appearance of the order and adherence to promotional standards can enhance the customer's experience, those factors come secondary to the core requirement of accuracy and completeness. Furthermore, delivering orders quickly but incorrectly can lead to a poor reputation and lost customers, as speed cannot compensate for mistakes in the order. Therefore, focusing on accuracy and completeness is crucial for maintaining high service standards and ensuring customer loyalty.