Which action is essential during the "Greeting" phase?

Making eye contact and smiling during the "Greeting" phase is crucial as it sets a positive tone for the customer's experience. This action helps to establish an immediate connection between the carhop and the customer, conveying warmth and friendliness. A welcoming demeanor can significantly enhance customer satisfaction, making them feel valued and appreciated from the very start of their interaction.

This approach also encourages open communication, fostering a comfortable environment where customers may feel more inclined to ask questions or share specific requests about their order. Positive non-verbal cues, such as eye contact and a smile, help to reinforce the friendly and inviting atmosphere that Sonic aims to provide.