Which of the following is NOT one of the six steps of the "Transaction"?

The correct answer highlights an item that does not align with the intended procedures of a customer transaction at Sonic. The six steps of the "Transaction" are designed to ensure a smooth and efficient interaction between carhops and customers, focusing on accuracy, customer satisfaction, and effective communication.

Taking a break halfway through the transaction could disrupt the flow and efficiency of service, which is contrary to the purpose of the step-by-step process meant to enhance the overall experience for both the customer and the carhop. Each step is crucial for ensuring that orders are correctly processed, additional items or services are offered, and the final details regarding payment are clear.

Options like repeating the order and the order total, as well as offering additional condiments, are integral to the transaction process because they serve to confirm accuracy and meet customer needs. These steps help reinforce the customer’s confidence in the transaction and ensure they feel heard and valued throughout their experience.