Which of the following is NOT one of the Eight Touch Points?

The Eight Touch Points are designed to create a positive dining experience for guests at Sonic. Each touch point focuses on individual interactions that enhance customer service and satisfaction. While various enhancements or gestures can improve a meal experience, not every action falls under the formal structure of the Eight Touch Points.

In this context, suggesting something to enhance the meal, being friendly and introducing oneself, and checking back with the guest are all integral parts of the customer service protocol aimed at uplifting the guest experience and engagement. These activities align closely with the core principles of the Eight Touch Points, focusing on interaction that directly influences the guest's experience.

On the other hand, while offering a complimentary dessert can certainly enhance a guest's overall visit, it does not constitute a fundamental touch point established within the Eight Touch Points framework. Such gestures may vary by promotion or individual manager practices rather than being standard expectations for every interaction. This distinction clarifies why this option is considered outside the established Eight Touch Points, as it is more situational rather than a consistent part of the service experience.